Welcome to Kiki's Fashion. This policy applies exclusively to orders within the United States; all rules regarding returns, exchanges, refunds, and order cancellations adhere to standard U.S. online retail practices. Please read the following terms carefully.
1. Eligible Scenarios for Returns and Exchanges
We accept return or exchange requests in the following situations:
Manufacturing defects (e.g., unraveling threads, damaged denim, split seams, or missing set accessories);
Incorrect shipment (e.g., wrong size, color, or style sent compared to the original order);
Damage or stains caused by compression or handling during transit;
Personal preference (e.g., incorrect fit, dislike of style, or the item does not look as expected when worn—provided the item meets the condition requirements for return/exchange).
2. Basic Requirements and Non-Returnable Items
Mandatory conditions for returns and exchanges:
Requests must be initiated within 30 days of package delivery; requests made after this period will not be accepted;
Items must be unworn, unwashed, and free of perfume or cosmetic stains, abrasions, or snags;
Original tags and packaging must remain intact; items must not have been altered, modified, or dyed by the customer;
Order confirmation emails and tracking numbers must be retained as proof for verification.
Non-returnable categories:
Intimate apparel (e.g., underwear, base-layer knitwear, swimwear);
Items explicitly marked as "Final Sale" or clearance;
Garments damaged by the customer, deformed due to washing, stained, or missing tags;
Custom-made items or items with altered cuts/fits.
3. Return and Exchange Validity Period
The standard after-sales window for all orders is 30 days, starting from the day the package is delivered. The store reserves the right to reject any return, exchange, or refund request submitted after this 30-day period.
4. Complete Return Process
Contact customer service with your order number, actual photos of the item, and the reason for the return;
Once approved, customer service will provide the official return address: 1176 State Hwy 99 N, Eugene, OR 97402;
Pack the item securely, including all original tags and packaging, and enclose a note with your order details;
Ship the package back via UPS, keep the tracking number, and send it to customer service for registration;
Once the warehouse receives and verifies the item, the refund process begins.
5. Complete Exchange Process
Contact customer service to request an exchange, specifying the desired style, size, and color;
After confirming stock availability, customer service will provide the return address: 1176 State Hwy 99 N, Eugene, OR 97402;
Pack the item to be exchanged securely and ship it back, retaining the tracking number to share with customer service;
Once the warehouse inspects and approves the item, the replacement item will be shipped immediately;
After the new item is shipped, the system will send a notification email containing the new tracking number.
6. Refund Processing
Once the warehouse receives and verifies the returned item, the refund process will be initiated within 1–3 business days;
The refund will be issued to the original payment account; funds typically take 1–3 business days to arrive;
Actual arrival time depends on the issuing bank's clearing cycle; minor delays are normal;
If you do not receive the refund after 3 business days, please contact customer service with your order number to check the transaction status. 7. Shipping Cost Policies for Returns and Exchanges
Store Responsibility (quality issues/damage, incorrect items, missing items, shipping damage): The store covers all round-trip shipping costs and provides a prepaid return shipping label.
Returns/Exchanges Due to Personal Reasons (wrong size, dislike, impulse purchase): The buyer is responsible for the return shipping cost; the store does not reimburse return shipping fees.
Returns Due to Failed Product Inspection or Man-made Damage: The buyer is responsible for all round-trip shipping costs; refunds are not supported.
Exchanges: Exchanges due to store error are free of shipping charges; for exchanges due to personal reasons, the buyer is responsible for all round-trip shipping costs.
8. Order Cancellation Policies
To cancel an order, please contact customer service immediately before the item has been shipped; we do not charge any processing fees and will issue a full refund directly.
Once an order has been shipped and picked up by the carrier, it cannot be cancelled directly. If a return or exchange is required, you must strictly follow the complete return and refund process outlined in this policy.
Contact Us
Shop Name: Kiki's Fashion
Phone: +(541) 607-1767
Email: info@kikisfashion.store
Shop Address: 1176 State Hwy 99 N, Eugene, OR 97402
Opening Hours:
Monday–Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Rest
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.